REPONSE DE TONNER CONCERNANT PATSY COMMANDEE/EXPEDIEE

voici la réponse de Tonner ..en gros pas de changement selon lui ça vient des photos et pourtant je viens de faire changer mes lunettes ..

Hello!

Thank you for your email and interest in TONNER.

I'm sorry for the delay, I thought I might have responded, but wanting to make sure I did too, but I'm here in the NY offices and well wanted to get more information from design too, Joe of course, and the guys in design...

They told me there wasn't any changes from the original Patsy to what was produced, that sometimes with the photography there can be some subtle differences, also given the browser or even specific computers they can look a bit differently, lighting and photography as well...

But so sorry you think there was a change, as speaking with design it sure doesn't seem that this was any intent on our part, wishing and hoping that when you see and get them in person that she will be better then perhaps realized via computers and emails...

Thanks so much, but also so you know I did forward this to design too, it's always good for them to see comments and read them as well...

Enjoy your day!

Michelle

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Sent: Thursday, December 06, 2012 2:29 AM
To: Tonner Direct
Subject: Form submission from: Contact Us

Submitted on Thu, 2012-12-06 02:28
Submitted by anonymous user: [::ffff:86.212.56.104]
Submitted values are:
Subject: Patsy basic 'eyes

Message: Hi, I have bought the new Patsy basic in pre order from my us
retailer and I have just looking at the patsy arrived , the eyes color are
changed from a beautiful green to green-grey , she looks now as a fish ..a
lot of french collectors are very desappointed about this change ! We choose
and buy a doll for their spécials caractéristics you mustn't operate any
changement after in the relation with the deal conclude .. Could you confirm
us that . we are waiting for your answering . Have a good day ..regards ..a
group of sad collector .

Lorsqu'on aura reçu nos Patsy, si elles ne sont pas conformes à la photo de la publicité de vente, il faudra lui renvoyer les deux photos, l'une à côté de l'autre.

C'est fait je viens de renvoyer les 2 photos à Michelle ..elle jugera par elle meme et fera le lien avec leur bureau design !

C'est sympa de faire des démarches pour tout le monde, merci...

Oui, merci Eleora de faire cela pour nous ;

Je vous tiens au courant si il y a un retour !